Shipping policy

Shipping Policy

All orders are processed with care and go through a quality inspection before shipment.

Processing Time

Orders require 5–10 business days for processing before they are shipped. Processing time includes order preparation, quality checks, and fulfillment.

Business days are Monday–Friday and do not include weekends or holidays. Shipping time begins after your order has been processed and shipped.

Shipping Time

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Estimated delivery times are provided by the carrier and may vary due to carrier delays, weather conditions, holidays, or other circumstances outside of our control.

Please note that selecting an expedited shipping option does not reduce the processing time required to prepare your order. Expedited shipping only applies to the carrier transit time after your order has shipped.

Tracking & Delivery

Customers are responsible for providing an accurate shipping address at checkout. Once an order has been shipped, HerHairapy Beauty Co. is not responsible for delays, lost packages, incorrect addresses, or packages marked as delivered by the carrier.

If your tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier directly to file a claim or locate your package.

Lost, Damaged, or Missing Packages

HerHairapy Beauty Co. is not responsible for packages after they have been accepted by the carrier. Any claims regarding lost, stolen, damaged, or missing packages must be handled through the shipping carrier.

If you receive an item that appears damaged, please contact us within 48 hours of delivery with photos and supporting details so we can assist you.

By placing an order with HerHairapy Beauty Co., you acknowledge and agree to our processing and shipping policies.